Privacy Policy

Last updated: Mar 11, 2025

At Maisonflai, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or otherwise interact with our brand.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information in a variety of ways to fulfill orders, provide customer support, and improve your shopping experience.

Information You Provide to Us

  • Name

  • Email address

  • Shipping and billing addresses

  • Phone number (optional)

  • Payment method details (processed via secure third-party gateways)

  • Order notes or messages you leave at checkout

  • Any information you submit via contact forms, email, or customer service channels

Information Collected Automatically

When you visit our website, we may automatically collect the following data:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Referring URLs

  • Pages viewed and session duration

  • Clickstream data

This data is collected using cookies, analytics tools, and web beacons.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders

  • Communicate order updates and customer service responses

  • Provide support and respond to inquiries

  • Personalize your shopping experience

  • Improve website functionality and performance

  • Send you marketing emails (only if you’ve opted in)

  • Detect and prevent fraud or misuse

We never sell or rent your personal information to third parties.

3. How Your Information Is Shared

We share your information only when necessary to provide services, including:

Third-Party Service Providers

We may share limited personal information with trusted third parties such as:

  • Payment gateways (e.g., Stripe, PayPal)

  • Shipping providers (e.g., USPS, UPS)

  • Email marketing platforms (only if you subscribe)

  • Analytics tools (e.g., Google Analytics)
    These providers are only given the data necessary to perform their functions and are contractually bound to safeguard your data.

Legal Requirements

We may disclose personal data if required to do so by law, subpoena, or other legal processes.

4. Data Retention

We retain your information only as long as necessary for:

  • Fulfilling the purposes for which it was collected

  • Meeting legal, tax, or accounting requirements

  • Resolving disputes and enforcing our policies

Order-related data is typically retained for 7 years in accordance with financial recordkeeping laws.

5. Your Rights and Choices

Depending on your location (e.g. under GDPR or CCPA), you may have the following rights:

  • Access – Request a copy of the personal data we hold about you

  • Correction – Request that we correct or update inaccurate information

  • Deletion – Request that we delete your personal data, subject to legal obligations

  • Objection – Object to the use of your information for marketing purposes

  • Portability – Request a copy of your data in a structured, machine-readable format

To exercise any of these rights, email us at: info@maisonflai.shop

We respond to all data requests within 30 days.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and shopping cart

  • Enable website functionality

  • Analyze site traffic and performance

  • Deliver targeted advertisements (if enabled)

You can adjust your browser settings to disable cookies at any time. Please note that some features of the website may not function properly without them.

7. Email Marketing & Communication

If you choose to sign up for our email list, we will occasionally send you updates, promotions, or collection announcements.

  • You can unsubscribe at any time via the link in any email

  • We never share your email address with third-party marketers

  • We use GDPR-compliant email providers and mailing tools

8. Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your information. These include:

  • SSL encryption across our website

  • Secure third-party payment gateways

  • Limited access to personal data by authorized personnel only

  • Regular software updates and vulnerability scanning

However, no method of transmission over the internet is 100% secure. We encourage you to take precautions when sharing personal information online.

9. Children’s Privacy

Our website and products are not intended for use by children under the age of 13.
We do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the data.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our practices. When we do, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically to stay informed.

11. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or your personal data, please contact us:

📩 Email: info@maisonflai.shop
📍 Mailing address: 18 SOUTH 2ND STREET, SAN JOSE, CA 95113

Maisonflai is operated by Infinite Canvas Designs LLC, registered in CA, USA.
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