Terms of Service

Last updated: Jun 22, 2025

Welcome to Maisonflai Jewelry. These Terms of Service (“Terms”) govern your use of our website located at maisonflai.shop (the “Site”) and any purchases made through it.

By visiting our website, using any part of the Site, or purchasing from us, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not access the Site or use any of our services.

1. Overview

These Terms apply to all users of the Site, including browsers, customers, vendors, and content contributors. They form a legally binding agreement between you and Maisonflai, a U.S.-based brand headquartered in the United States of America.

2. Eligibility

To use this Site and place orders, you must:

Be at least 18 years old (or the legal age of majority in your jurisdiction)
Provide accurate and current personal, shipping, and payment information
Have the legal capacity to enter into binding contracts

3. Products and Orders

All product listings, descriptions, images, and prices are provided in good faith. We make every effort to ensure accuracy but do not guarantee that all content is error-free.

We reserve the right to:

Limit quantities or cancel orders at our sole discretion
Refuse any order for any reason, including stock issues or suspicious activity
Modify or discontinue products or pricing without prior notice

All purchases are subject to availability. We may cancel any part of your order if the product becomes unavailable after the order is placed.

4. Pricing and Payments

All prices are listed in U.S. Dollars (USD).
We accept payment via secure third-party gateways. Your financial information is encrypted and securely processed — we do not store your full payment details.

You agree to:

Pay the full amount at checkout, including applicable taxes and shipping
Be responsible for any international customs duties or import taxes imposed in your country

We reserve the right to adjust prices at any time.

5. Shipping

Shipping is subject to our Shipping & Returns Policy.
We currently offer free standard shipping within North America and paid international shipping. Delivery estimates are not guaranteed and may be affected by external factors such as customs delays or carrier disruptions.

6. Returns and Exchanges

Returns are accepted within 30 days of delivery for unworn items in their original packaging, as outlined in our Returns Policy.

Final sale items and customized orders are not eligible for return.
Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

7. Intellectual Property

All content on this Site — including but not limited to text, product descriptions, logos, photographs, branding, and designs — is the property of Norelle and protected under U.S. copyright, trademark, and intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, or use any of our content without express written permission.

8. User Behavior

By using the Site, you agree not to:

Violate any applicable laws or regulations
Transmit viruses, malware, or disruptive code
Attempt unauthorized access to our servers or customer data
Use automated tools (e.g., bots, scrapers) without our permission
Impersonate others or provide false information

Violation of these Terms may result in the termination of your access to the Site.

9. Third-Party Services

We use third-party services to process payments, manage logistics, host our website, and analyze traffic. These services have their own privacy policies and terms of service.

We are not responsible for the content, accuracy, or practices of these external services.

10. Limitation of Liability

To the fullest extent permitted under U.S. law, byaccents shall not be liable for any:

Indirect, incidental, or consequential damages
Loss of data, income, or profits
Personal injury resulting from use or misuse of our products
Delay, disruption, or inability to use the Site

Our total liability for any claim will not exceed the amount paid for the product in question.

11. Disclaimer of Warranties

We provide all products and services “as is” and “as available”, without any warranties of any kind, either express or implied.

We do not guarantee:

That the Site will be uninterrupted or error-free
That your use of the Site will meet your expectations
That the products will be suitable for your specific needs

12. Indemnification

You agree to indemnify and hold harmless Norelle, its owners, employees, and affiliates from any claims, damages, liabilities, or legal fees arising out of your use of the Site, violation of these Terms, or infringement of any third-party rights.

13. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to its conflict of law provisions.

Any dispute arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the state or federal courts located in Colorado, USA.

14. Termination

We reserve the right to suspend or terminate your account and access to the Site at any time, without notice, if you violate these Terms or engage in unlawful behavior.

15. Changes to These Terms

We may update these Terms of Service at any time. Changes will be posted on this page, and the “Last Updated” date will be revised accordingly. Your continued use of the Site constitutes your acceptance of the updated Terms.

16. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or your personal data, please contact us:

📩 Email: info@maisonflai.shop
📍 Mailing address: 18 SOUTH 2ND STREET, SAN JOSE, CA 95113